988 Suicide and Crisis Lifeline

PhoneThe Federal Communications Commission (FCC) has adopted 988 as a new three-digit number to be used nationwide to reach the National Suicide Prevention and Mental Health Crisis Lifeline that started on July 16, 2022.

In order for 988 to work in your area code, mandatory 10-digit local dialing must first be implemented. GVTC turned on mandatory 10-digit dialing on June 29th for all customers to meet this mandate.

In addition to changing the way you dial local calls, all services, automatic dialing equipment, or other types of equipment that are programmed to complete calls to 7-digit local numbers will need to be reprogrammed to complete calls to 10-digit numbers.

Some examples are:

  • life safety systems
  • medical monitoring devices
  • PBXs, fax machines
  • Internet dial-up numbers
  • fire or burglar alarm and security systems or gates
  • speed dialers
  • mobile or other wireless phone contact lists
  • call forwarding settings
  • voicemail services

If you have any questions, please refer to this page.

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