As I reach my first six months as President and CEO of GVTC, I extend my heartfelt gratitude for the warm welcome and incredible support from our employees and community throughout the transition. We have hit the ground running, and I am excited to share key updates on our progress this year. Together, we continue GVTC’s mission of delivering outstanding services and enhancing the quality of life in our communities.
At GVTC, we’re dedicated to providing you the best value in telecommunications services with the best possible customer experience. This year, we’ve brought you exciting deals on GVTC TV® and Arlo smart security. GVTC TV® has quickly become a customer favorite, providing the flexibility to stream your way, with crystal-clear HD quality and advanced features to personalize your entertainment. Arlo smart security, another game-changer, delivers exceptional peace of mind with state-of-the-art home surveillance and protection. These progressive innovations are just the beginning of our commitment to finding new ways to enhance our service offerings.
Additionally, we continue our escalated expansion of fiber optics throughout our service territory, focusing on unserved and underserved areas. By improving access to our faster internet and cutting-edge technologies, we are empowering our communities to thrive and grow. We remain dedicated to expanding the connectivity and tools our communities need to succeed in today’s digital age.
To make your interactions with GVTC as seamless as possible, we’ve strengthened our digital support systems and added self-service tools that let you easily personalize and manage your services. Our expanded online platform gives you more control and flexibility, and we’re thrilled to see these changes making a difference. Your positive feedback, reflected in our improved Net Promoter Score (NPS), inspires us to keep striving for excellence in everything we do.
We also understand that value matters, especially during times when costs continue to rise across-the-board. Our focused employees continue to find ways to strategically drive costs out of our business by leveraging advanced technology and data insights to create efficiencies and improve your overall experience. We work hard every day to manage costs effectively while maintaining first-class service. Whether it’s optimizing our network or leading the way with the latest advanced technologies, our goal is to balance exceptional service with competitive pricing.
Making a Difference Together
One of the things I’m most proud of is GVTC’s commitment to giving back. Through The GVTC Foundation, we’ve supported over 130 local nonprofits, schools, and community initiatives, donating more than $6.4 million since its inception. This amazing work wouldn’t be possible without our incredible team of employee volunteers who run The GVTC Foundation. It’s an honor to be part of a company that genuinely cares about strengthening our communities and creating lasting impactful change.
Warm Wishes for the Season Ahead
As we approach the holidays and the new year, I want to personally thank you for choosing GVTC as your trusted partner. Our commitment to keeping you connected to what matters most—family, friends, work, and entertainment—guides everything we do. On behalf of the entire GVTC team, I wish you and your loved ones a joyful holiday season and a prosperous New Year. We look forward to serving you with excellence in 2025 and beyond.
Josh Pettiette
President & CEO, GVTC
